SAP Netweaver Business Intelligence BI / BW

Symptom

Access to http://metalink.oracle.com
Other terms

Oracle Metalink
Oracle Metalink Notes
TAR
ITAR
metalink
metalink note
Reason and Prerequisites

Use Metalink as additional means for error analysis or to retrieve background information on a particular problem.
Solution

Oracle Metalink now is also accessible for SAP customers that do not have an additional oracle License with oracle. The type of access that is available to customers allows you to query the oracle formums and retrieve oracle notes about a particular problem.
It is an information-only account that does not provide you with any change functionality neither allows you to open TARS nor ITARS.
Last Password change: 10/20/2008
username: orasupport@sap.com
password: sapt1ger

NOTE: We will be changing this password on a regular basis. So please, should this username/password combination not work; check back with this note to find the most current combination. We will also inform all users that are on our ‘metalink distribution list’ when the password was updated. If you are not on our list yet, please send an email to orasupport@sap.com and we will add you to the list.
You will not get any emails other than metalink account related information or any serious oracle bugs through this email list.
Please note that you are sharing that user with all the other sap/oracle customers; so please do not make any changes to the user preferences/settings of this user.
PLEASE ALSO DO NOT HIT THE ‘forget your password?’ link. This will change the password for that username and a new password will be generated. This will prevent any user (including you!) from being able to logon until we reset the password to its default.
Currently it happens almost on a weekly basis that someone that way denies access to all other users.
If you do get a message ‘invalid Login Credentials’ please try at least twice with the same password, sometimes it has to redirect you to a different server until it works. If it doesn’t work, try again a few hours or days later – it may just have been a maintenance issue on oracle side that could be over a few minutes later. If however you hit the ‘forget your password’ button; logon will only be available again once someone notified us about a problem and we know to reset the password again. (which could be several days later).
Since in the past it happened a couple of times, that a customer has changed the user information and with this prevented everybody else from being able to logon again until we detected the issue and changed the password back, we have created two backup users now that can be tried in these situations
username: orasupport2@sap.com and
username: orasupport3@sap.com
The password for all three of these users is set the same. So use the password mentioned above also for these two users.
If you detect any user to not work with the password provided; please send an email to the email-address in question and we will changed it back.
Please understand that this user only allows you to have read-only access to metalink. You will not be able to create service requests or download patches with this. Should you need one-off fixes/patchsets,
please go to the sap service marketplace
http://service.sap.com/swcenter-3pmain and download them from there.
The patches you find there are tested to run in the SAP environment and it was excluded that they cause conflicts with any other of the one-off fixes we recommend.